XAdapter is a unique marketplace that sells and supports premium WooCommerce plugins. We have many happy customer issues, we needed a perfect helpdesk. When we looked out among the best options, Zendesk was the one that matched all our requirements. This article deals with XAdapter’s perfect helpdesk – Zendesk.
If you tomers tell each other about that. Word of mouth is very powerful. ~ Jeff Bezos,Amazon
We understand this, and hence customers.
Zendesk is one of the leading help desk software apps currently available in the market. Trusted by over 40,000 organizations worldwide, Zendesk.com is one of the major cloud-hosted help desk solutions available for a wide range of businesses, from small businesses to large multinational enterprises in the like of Groupon and Zappos.
The helpdesk software is easy top or mobile device, making it a handy and flexible helpdesk solution for small businesses that tap a home-based, freelance support setup.
Features that we really needed
User Interface
Whenever our support agents open the Agent dashboard, they get all the details on one screen, like updates to get all those insights.
Although Zendesk has a lot of features, they have managed to use it.
Ticket views
Based on ticket views, we organize our tickets by grouping them into the bad satisfaction tickets.
Automation
This auto organize and handle those tickets.
We also use many other Triggers such as ‘Notify requester and assignee of comment updates’, ‘Notify assignee of assignments’ and ‘reopened tickets’. Since we deal with a lot of tickets daily all these auto every ticket without missing any of it.
Reports
This feature gives us an insight into how the support system is performing. We review our agents’ performance easily using this feature.
The report page consists of details such as New tickets, Solved tickets, Backlog, Agent to get an overall performance of our helpdesk.
Conclusion
At the end of the day, XAdapter needs the custo create XAdapter’s perfect helpdesk.
For those who are looking for a non-cloud-based support ticketing service for small businesses, you must try WSDesk.
WSDesk is a platform that helps businesses turn their WordPress eCommerce website or online stomer and brand loyalty and boost revenue.
With WSDesk, you to cloud-based support ticketing service providers. You are in charge of your own support platform. WSDesk comes with a user-friendly and well-organized interface that streamlines all your support-related tasks so that you can focus on improving and growing your business.