It generates an 11×8.5 PDF file even though in my setting it is 4×6

Canada Post Shipping Plugin for WooCommerce

#1 Canada Post Shipping plugin that offers unparalleled features like Official Canada Post Shipping Label, Bulk-Shipment Creation, Return Label generation and Shipment Tracking.

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Customer:

I recently purchased the Canada Post plugin from you guys. I have some problem with it let me know if you can help me fix that.

I have selected to generate the 4×6 labels as I have a thermal printer. Although when I click print label on the woocommerce order backend it generates an 11×8.5 PDF file even though in my setting it is 4×6.


Support:

The Canada Post provides 4*6 print labels only for contractual customers, so in case if the service type is non-contract it will not print label in 4*6 size.


Comments (5)

  • ap9
    ap9

    Hi I called Canada Post technical support and they advised that a contract is not required for 4×6 thermal label printing. As a small business (non-contract) customer I can use the EST Desktop application to print the thermal labels, so it doesn’t make sense to restrict it from the API.

    March 9, 2018 at 4:36 am
  • ap9
    ap9

    Hi, why is a contract needed for 4×6 label printing?

    March 8, 2018 at 8:41 am
    • Anindo
      Anindo

      Hi,

      A contract is needed as per Canada Post. This is not a restriction from our side. In order to understand why they have kept it this way, we request you to approach their team. They will surely help.

      March 8, 2018 at 9:41 am
    • ap9
      ap9

      Hi I called Canada Post technical support and they advised that a contract is not required for 4×6 thermal label printing. As a small business (non-contract) customer I can use the EST Desktop application to print the thermal labels, so it doesn’t make sense to restrict it from the API.

      March 9, 2018 at 4:37 am
    • ap9
      ap9

      Naturally, the next question is, would it be possible to remove that restriction from the plugin?

      March 9, 2018 at 11:40 am

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