When downloaded the file I get the following error ‘Destination folder already exists’

Customer :

When downloaded the file I get the following error:

Unpacking the package…
Installing the plugin…
Destination folder already exists. /home/content/demo123demo08_data01/28/2521228/html/wp-content/plugins/ups-woocommerce-shipping/
Plugin install failed.

Do I need to delete the plugin from WP panel and reinstall or I need to go directly to the folder via FTP and delete the folder?


Support :

Yes, you need to delete and deactivate the existing plugin before installing the new version.

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