When I click on “Create Shipment”, it does not bring me to the print label. The Print Label button does not appear
Customer:
When I click on “Create Shipment”, it does not bring me to the print label. The Print Label button does not appear.
Support:
We see that you are getting Authentication error:
stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed
)
Solution :
You need to get additional authorization to print label in the Live environment.
Advanced Services Authorization to use Print Label feature
- You need to contact FedEx with the sample label generated using Test Account details.
- Please follow Certification Guidelines to get Advanced Services for printing the labels.
Hope that was clear!
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