When I click on “Create Shipment”, it does not appear

Customer:

When I click on “Create Shipment”, it does not appear.


Support:

We see that you are getting Authentication error:

stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed

)

Solution :

You need to print label in the Live environment.

Advanced Services Authorization to use Print Label feature

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