Customer: DHL International shipping is not showing up on our website, at checkout. I have contacted DHL Tech Support, and they have verified that everything is setup correctly. I have confirmed that SITE ID and SITE PASSWORD are correct. It is just showing up on our website as a shipping option. We have DHL Basic. XAdapter Support: We hope you were successful in setting up the DHL plugin. For any help on setup of the plugin, kindly check the following link: How to setup [...]
Customer: Are the Site ID and Site Password fixed for WooCommerce DHL plugin? Or can I change them with my custom values? XAdapter Support : The credentials like username and password remain fixed in a live environment. The Username and Passwords are the app ID and token, which should remain unchanged in the live environment. Let us know, if you need some help. To know more about the product, checkout WooCommerce DHL Express / eCommerce / Paket Shipping Plugin with Print Label. Or checkout documentation section for more related articles.
Customer: International shipping rates is not showing up on our website. Our shipping app has international shipping prices for the package I want to ship, but FedEx international shipping is not available as shipping options on our site. XAdapter Support: We hope you were successful in setting up the FedEx plugin. For any help on the setup of the plugin, you can refer this article. After following the above steps, if you still have any problem with the shipping services or rates, kindly follow [...]
Customer: During the test mode, should I use my FedEx account number or test account number? What password should I use? When I enabled debug mode, a get the following error: stdClass Object ( [HighestSeverity] => ERROR [Notifications] => stdClass Object ( [Severity] => ERROR [Source] => prof [Code] => 1000 [Message] => Authentication Failed ) [TransactionDetail] => stdClass Object ( [CustomerTransactionId] => *** WooCommerce Rate Request *** ) [Version] => stdClass Object ( [ServiceId] => crs [Major] => 16 [Intermediate] => 0 [Minor] => 0 ) ) XAdapter Support: In the test mode, you only need to use test account number. You need to register with FedEx for [...]
Customer: We use FedEx SmartPost for most of our shipping. I have contacted FedEx to make sure that SmartPost is activated on our account, and it is. I have the SmartPost box checked in the FedEx Plugin, but SmartPost does not appear on our website as an option. How to configure this? XAdapter Support: For SmartPost to work: The SmartPost option should be enabled. Destination country should be United States. The SmartPost hub should be filled appropriately. If the issue persists, kindly provide [...]
Customer: I am considering the stamps.com plugin because I want to include the stamps.com tracking number in a "completed order" email from my website, in addition to the tracking email generated from stamps.com itself. Can you send me a screenshot example of that part of your plugin? We already have shipping rates in place. Support: Sure ! We have attached snapshots of the order completion email (with tracking number). Let us know if that will work for you. Also, you can try generating one yourself in [...]
Customer: I am using the stamps.com plugin with WooCommerce in WordPress. It is installed correctly, but when I go to calculate shipping I get the following error: Stamps.com - Unable to Get Auth: Authentication failed. I am pretty sure I have the correct UN and PW because I can use it actually to get into my stamps.com acct. Please help. Support: If the authentication information like UserID or Password is not correct, you get this Auth: Authentication failed error. We request you to check the UserID [...]
Customer: We were wondering what the upload limit of your plugin. I read somewhere in the previously asked questions that this would only be 50 'rows.' Is there no way to increase this size, to let's say at least 500? Then I'd also like to know whether it is possible to exclude the action of showing the tracking data on my account page but instead activate the after ship tracking button? Would be great to hear from you soon so we can [...]