Knowledge Base

The zip code automatically fills in with the word “breakfastcreek” not sure if it is pulling that because it is a build site or why?

Customer: I have setup the stamps.com on my build site, and everything works perfectly if you “create an account” on the website. However, if you go and tomatically fills in with the word “breakfastcreek” not sure if it is pulling that because it is a build site or why. I have attached a file.   […]

The zip code automatically fills in with the word “breakfastcreek” not sure if it is pulling that because it is a build site or why? Read More »

I have input the Postal code and City into the checkout cart form and it still doesn’t show the Fedex info

[vc_cta h2=”FedEx Shipping Plugin for WooCommerce”]#1 WooCommerce FedEx Shipping plugin that offers unparalleled features like Automatic Shipping Label, Return Label generation, Shipment Tracking and Multi-Vendor Support. 6,000+ Active Installs 100+ Customer Reviews 97% Customer Satisfaction Rating [/vc_cta] Customer: Array ( [WebAuthenticationDetail] => Array ( [UserCredential] => Array ( [Key] => ############### [Password] => ###################### )

I have input the Postal code and City into the checkout cart form and it still doesn’t show the Fedex info Read More »

I am trying to activate USPS shipping plugin, but it is giving a fatal error

Customer: I try to activate your USPS shipping plugging, and it gives a fatal error message.   Support: We just checked the error message for you. We will request you to deactivate and delete the basic version of the plugin and then try installing the premium version. In case, if the issue persists, please let

I am trying to activate USPS shipping plugin, but it is giving a fatal error Read More »

The stamp.com plugin, does it require a SOAP server?

Customer: On the stamp.com plugin, does it require a SOAP server?   Support: Our Stamps.com plugin uses SOAP as a communication protocol. SOAP is the commonly used protocol used by all the service provider. Hence, it requires a SOAP server.   Customer: Do I have to install it manually.   Support: SOAP  should be available

The stamp.com plugin, does it require a SOAP server? Read More »

Can there be two labels on one A4 sheet, like in the original DHL programme?

Customer: We bought your WooCommerce DHL Express API plugin. Could you please tell me, if there can be two labels on one A4 sheet like in the original DHL programme? XAdapter Support: Currently, our WooCommerce DHL Express plugin provides an option to print one label per A4 page. Unfortunately, two labels cannot be printed on

Can there be two labels on one A4 sheet, like in the original DHL programme? Read More »

Why is DHL International shipping not showing up on our website?

Customer: DHL International shipping is not showing up on our website, at checkout. I have contacted DHL Tech Support, and they have verified that everything is setup correctly. I have confirmed that SITE ID and SITE PASSWORD are correct. It is just showing up on our website as a shipping option. We have DHL Basic.

Why is DHL International shipping not showing up on our website? Read More »

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