Documentation

Can there be two labels on one A4 sheet, like in the original DHL programme?

Customer: We bought your WooCommerce DHL Express API plugin. Could you please tell me, if there can be two labels on one A4 sheet like in the original DHL programme? XAdapter Support: Currently, our WooCommerce DHL Express plugin provides an option to print one label per A4 page. Unfortunately, two labels cannot be printed on

Can there be two labels on one A4 sheet, like in the original DHL programme? Read More »

Why is DHL International shipping not showing up on our website?

Customer: DHL International shipping is not showing up on our website, at checkout. I have contacted DHL Tech Support, and they have verified that everything is setup correctly. I have confirmed that SITE ID and SITE PASSWORD are correct. It is just showing up on our website as a shipping option. We have DHL Basic.

Why is DHL International shipping not showing up on our website? Read More »

I want to include the stamps.com tracking number in a “completed order” email

Customer: I am considering the stamps.com plugin because I want to the tracking email generated from stamps.com itself. Can you send me a screenshot example of that part of your plugin? We already have shipping rates in place.   Support: Sure ! We have attached snapshots of the order completion email (with tracking number). Let

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I get the following error : Stamps.com – Unable to Get Auth: Authentication failed

Customer: I am using the stamps.com plugin with WooCommerce in WordPress. It is installed correctly, but when I go to calculate shipping I get the following error: Stamps.com – Unable to Get Auth: Authentication failed. I am pretty sure I have the correct UN and PW because I can use it actually to my stamps.com

I get the following error : Stamps.com – Unable to Get Auth: Authentication failed Read More »

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