Customer:
After downloading the plugin for WordPress and getting the application set up, I noticed several bugs.
One, I cannot access and print any shipping labels, and that was one reason why I bought this plugin.
Two, the shipping rates are nearly double of what they should be, and that isn’t okay.
Support:
We suggest you go through the following checks and let us know.
We hope you were successful in setting up the FedEx plugin. For any help on the setup of the plugin, you can refer the article.
Once you have done, if you have any problem with the shipping services or rates, kindly do the following:
1. Enable the debug option from the settings tab and try debugging the transaction by analyzing the request and response. For more information on debugging, kindly go through our article.
2. To compare the rates with the rates returned from FedEx, kindly go tor and calculate the rate.
On performing these things, if the problem persists, kindly provide us the following details:
- Screenshot of FedEx calculator
- Request and response in a text file.
Note: Usually the rates show up doubled when you have selected “Pack items individually” as an option for Parcel Packing in plugin settings.
In that case, if you order two items, the rates would show two times the actual amount because they would be packed individually.
So, you can opt for “Pack items into pack!
You can read through setting up box dimensions to understand more in detail.
Let us know if you need any assistance.