Customer : Once I create a label, would I be able to send the customer an email with the tracking number? Support : Yes, you will be able to send the customer an email with tracking number. Once you print the label, you just need to mark the order as completed. On order completion, an email will be generated which will contain the tracking details. Customer : How can I see a preview email of what they are getting from me? Does it include our [...]
Customer : Also, It does not seem like our customers are receiving their tracking emails. When are tracking emails sent? How are they sent? How do I test this? Support : Once the order is completed, an order completion mail is sent to the customer along with the link for the tracking number. You can place an test order or for any existing order just edit with your email address and you can test this.
When I try to create a shipment it gives me this error. Create shipment failed. Unable to access the requested resource, authorization failedGeselle
Customer : Now, when I try to create a shipment it gives me this error. Create shipment failed. Unable to access the requested resource, authorization failed. I follow the instructions, but maybe I did something wrong. Support : Authorization failed is due to incorrect configuration of credentials. We request you to give the correct credentials to set up your account. Note: For FedEx plugin, you need to have test credentials, live credentials as well as additional authorization for printing labels. For any help, you can [...]
Customer : I keep getting this error. Fatal error: Cannot redeclare wf_easyshop_activation_check() (previously declared in /home2/shopthec/public_html/wp-content/plugins/woo-easypost-shipping-method/easypost-woocommerce-shipping.php:63) in /home2/shopthec/public_html/wp-content/plugins/easypost-woocommerce-shipping/easypost-woocommerce-shipping.php on line 40 Support : This error usually appears when you have both the basic version and premium version installed on your site. Kindly deactivate and delete the basic version, then install the premium version.
Customer : We are unable to print labels in our orders. The only label that prints are a testing one even though I have switched to live. We do not have a contract with Canada Post but do have an account. How can I get someone to take a look at my settings? Support : Kindly check your Canada Post Credentials. - If you are using test credentials, then kindly uncheck the "Production Key". - If you are using live credentials, then kindly check the [...]
Customer : We have purchased “WooCommerce Stamps.com Shipping Plugin with USPS Postage” for one of our client’s e-commerce website on WooCommerce. We are having some difficulties in the settings at the backend. We can’t seem to get the option of switching the API mode to ‘test’. We can only choose ‘live’ mode. We have Already contacted the Stamps.com for test credentials and test API URL and given them our IP address. But we’re still unsure of the how to use the [...]
All it says is Easypost.com – Unable to Get Rates: Unable to access the requested resource, authorization failedGeselle
Customer : I set up everything for an Easypost, API key, API mode is live, all sender credentials set Easypost carrier to USPS and FedEx.Everything is set up correctly but when I try to do a test order it tells me: "There are no shipping methods available. Please double check your address, or contact us if you need any help.". I asked to trade in the USPS plugin for this plugin because we wanted the ease of buying shipping and printing [...]
Customer : I am interested in using this plugin. 1. Is this plugin able to provide the customer with a shipping estimate before completing an order and creating a label request? 2. We sell a product that must ship in two parcels that are different sizes and weights. We currently enter those dimensions directly into our Fedex account and are able to print two labels for a single item order. Can this plugin do that? 3. Is it possible to add an additional [...]
Customer : Does the UPS Shipping Plugin with Print Label have UPS Access Point functionality, where a customer can choose the nearest delivery location to collect their package? Support : Yes, our UPS plugin supports UPS Access Point Delivery option. You can enable access point from advanced settings page in plugin settings.
The basic version doubles the shipping rate in ‘weight and packaging’. Will I be able to make sure the shipping costs do a better job in the calculation with the premium version?Geselle
Customer: I don't want to use the shipment label or tracking feature because I'll be doing that through a discounted rate that is cheaper than stamp.com. Can I disable that feature till I decide to switch? The basic version doubles the shipping rate in 'weight and packaging'. Will I be able to make sure the shipping costs do a better job in the calculation with the premium version? Also, can I offer flat rate for both USPS and international? XAdapter Support: Yes, you can [...]