Installation Error: “The package could not be installed”

Customer: When attempting to install WooCommerce USPS shipping plugin, I am greeted with the message, "The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature" Can you please help solve this issue? XAdapter Support: We noticed that you have the USPS basic version installed. We request you to deactivate and delete the basic version, and then try installing the premium version.  

Installation Error: “Fatal error: Cannot redeclare class USPS_WooCommerce_Shipping”

Customer: While installing the WooCommerce USPS shipping plugin, I am receive this error: Fatal error: Cannot redeclare class USPS_WooCommerce_Shipping in /home/cockybastard/public_html/wp-content/plugins/usps-woocommerce-shipping/usps-woocommerce-shipping.php on line 23 XAdapter Support: We request you to install the latest version of the plugin by logging onto xadapter.com -> My Accounts. Once you install the plugin, you should not get this error.

The FedEx shipping options are showing on checkout. The only problem now is the create shipment feature

Customer : The FedEx shipping options are showing on checkout. The only problem now is the create shipment feature."This is a production key" box is checked. Here's the error message: Fedex Create Shipment Error: Severity: ERROR Source: prof Code: 1000 Message: Authentication Failed. Support : You need authorization from FedEx while printing label in production mode, that's why you are getting this error You need to contact FedEx with the sample label generated using Test Account details .Please follow Certification Guidelines to get Advanced Services for printing the labels.

When I use IE 11 to test your shipping pro,only the local pickup option is available

Customer : Your plugin seems to work erratically. When I use IE 11 to test your shipping pro (can use country = Taiwan, zip code = 100), only the local pickup option is available (can use country = Taiwan, applies to all zip code). When I use Firefox, it works. When I use Chrome, it does not work. Can you help me?   Support : Our Shipping pro plugin works well with every browser. It has no browser related issues. We checked the screenshots, [...]

Debug Error: Rating is temporarily unavailable for one or more services

Customer: I received the following error message in debug mode. [Message] => Rating is temporarily unavailable for one or more services: PRIORITY_OVERNIGHT; STANDARD_OVERNIGHT; FEDEX_2_DAY; FEDEX_EXPRESS_SAVER; ; ; ; ; ; ; . Please try again later. [LocalizedMessage] => Rating is temporarily unavailable for one or more services: PRIORITY_OVERNIGHT; STANDARD_OVERNIGHT; FEDEX_2_DAY; FEDEX_EXPRESS_SAVER; ; ; ; ; ; ; . Please try again later. [MessageParameters] => Array XAdapter Support: This error occurs when the FedEx test servers are down. Ideally this issue is resolved within 24 hours. If the problem [...]

How to know if the Plugin works in My Country?

Customer : Hi, does the plugin support using UPS in my country? Support : Our UPS plugin works at every location where the UPS services operate. You can check whether UPS operates in your country by using the UPS Shipping Calculator. Enter the 'Ship From' and 'Ship To' countries with postal code (Zip Code), and the calculator will display the available UPS services.

After a year, if I have issues and need support, do I have to purchase the plugin again or is there a discount for upgrade?

Customer: After a year, if I have issues and need support, do I have to purchase the plugin again or is there a discount for upgrade? XAdapter Support: After a year, once your license is expired, we suggest you renew your subscription so that you can get the required plugin update and support. We offer up to 50% discount on the renewal of license.  

We just bought the plugin and once we activate, It gets this error message, It will not install

Customer : We just bought the shipping plugin for woocommerce and once we activate, It gets this error message, It will not install... Do I need to uninstall the free version first? Fatal error: Cannot redeclare class USPS_WooCommerce_Shipping in /home/cockybastard/public_html/wp-content/plugins/usps-woocommerce-shipping/usps-woocommerce-shipping.php on line 23 Support : Yes, kindly uninstall the free version of the plugin. Once you have done that, then make a fresh installation of the premium plugin. It should install successfully.

Is this Plugin Compatible with WooCommerce 3.0?

Customer : I purchased your UPS WooCommerce shipping plugin. Is it compatible to WooCommerce 3.0? Support : Our UPS Plugin is compatible with WooCommerce 3.0. Kindly install the latest version of the plugin by logging into My Account on XAdapter.com. You will find the latest version of the plugin under the API Downloads section.

I am having a strange error when I click on CREATE SHIPMENT.Stamps.com: Invalid SOAP message due to XML Schema validation failure

Customer : I am using Stamps.com WooCommerce Extension (USPS) but having a strange error when I click on CREATE SHIPMENT. Stamps.com: Invalid SOAP message due to XML Schema validation failure. The 'http://stamps.com/xml/namespace/2015/05/swsim/swsimv45:ZIPCode' element is invalid - The value '22312-2634' is invalid according to its datatype 'http://stamps.com/xml/namespace/2015/05/swsim/swsimv45:string-0-5' - The actual length is greater than the MaxLength value. Support : We check that on the order page your billing address contains the zip code as "22312-2634", that is causing the soap error, as the data [...]