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    • March 23, 2018 at 10:14 pm #67655
      Anonymous
      Inactive

      FedEx rate being multiplied by quantity in cart

      Example: Items in cart, 100PCS, (22 g, 16X25X25mm each), one purchase, one shipment.
      Problem Explanation:

      When adding multiple quantities of any item in our store to out cart greater than 1ea, the rate request, going to FedEx is multiplying the cart quantity and returning a rate represents “shipments X quantity”. We have asked FedEx to check the backend meta-data for the a rate request for a cart that has 100 small items (should be one small package 222g (0.4lbs)) and they confirm the request is being show as 100 separate shipments and the price reflects this.

      Rate Return:
      0.4lbs package shipped from and to same address, Standard Rate $2280

      Any help would be appreciated.

      Best regards,

    • March 23, 2018 at 10:16 pm #67657
      Anonymous
      Inactive

      Hi wdc,

      Can you please check the parcel packing option that you are keeping in the plugin settings page?
      Ideally it should be “pack items based on weight and dimensions” or “weight based”.

      If this option is selected, then make sure that you have configured a box by clicking on “Add box” and defining the dimensions.

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