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    • November 7, 2017 at 3:00 pm #56816
      Anonymous
      Inactive

      I have installed and activated the plug in. But on woocommerce –> Settings –> Shipping there is any setting regarding your plug in. A few days ago I was able to see it, but now it is disappeared.
      Thanks for your help.

      Carlo

    • November 7, 2017 at 4:22 pm #56837
      Anonymous
      Inactive

      Hi Carlo,

      Please refresh the plugin page and check if the plugin stays activated, and check in the plugin page if you see the settings option under the plugin name.

      If you’re installing the plugin in Multi site, make sure you have deactivated in Network admin and activate the plugin only on the sub sites.

      Regards,
      Lorenzo
      Team xadapter

    • November 7, 2017 at 11:49 pm #56918
      Anonymous
      Inactive

      thank you lorenzo,
      the plug in stays activated but i dont see any setting option under its name.
      We are using the plug in only in one website.

      Carlo

    • November 8, 2017 at 2:19 am #56938
      Anonymous
      Inactive

      Hi Carlo,

      Please raise a request with xadapter support with the admin credentials to your site so that I can check the issue here.

      Regards,
      Lorenzo
      Team Xadapter

    • November 8, 2017 at 5:16 pm #56978
      Anonymous
      Inactive

      I’ve sent a request, did you receive it? I cannot see that on my account / support request. Maybe it is still not validated.

    • November 8, 2017 at 5:28 pm #56980
      Anonymous
      Inactive

      Hi Carlo,

      Yes I’ve received your request.

      Regards,
      Lorenzo

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