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Hello, I am working on website for a client and it looks like their negotiated rates are being pulled incorrectly. The processing on the website charged $10.09 for an order, but according to their UPS Worldship program it should have charged $14.17. Most of the orders seem to be correct, but they are losing money on this specific order in order to cover the cost of the shipping that the plugin miscalculated and they don’t want that happening in the future.
Is there a way to see what information is being pulled and applied to the shipping regarding the negotiated rates or is there something you can assist me with?
Thank you!
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Hi William,
You can check the details in the debug mode.
– Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info.You can even send this info to us. We may approach UPS with this so that your issue is resolved.
Note : If you are providing us any info, just send it to us via this link. -
Hi Anindo,
I did take a look at the debug option, as far as I can tell everything seems to be correct there, but I could be missing something. It looks like it’s packaging everything the way it should be and it is pulling negotiated rates so I’m not sure why it’s giving incorrect shipping values.
When I click on the link to this page. Please contact the account owner of this Zendesk for further help.”
Thank you!
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Hi William,
We request you to raise this as a ticket.
Also provide us admin access. We will login and check the problem. -
Anindo,
I just created a ticket. The ID is #18369.
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Hi William,
Sure. We will get back to you via the ticket.
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