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    • June 29, 2017 at 11:05 am #50169
      Anonymous
      Inactive

      Hi Hope I can get someone to give me an email so I can send the Images of the problems.

      Basically I have 2 problems with Version 3.1.0

      1:
      When I click generate packages the plugin does returns the weights only( Is this normal ) . All the boxes are empty but the weight.

      2:
      When the plugin returns the weights and I fill out the dims manually the shipping options are VERY limited to ground and some other services not normally used in NA. When I add another package manually and fill in the dims it shows me ALL the options now that Im looking for including the EXPRESS option I need to print so I can get Certified By fedex.

      Thanks

    • June 29, 2017 at 5:42 pm #50233
      Anonymous
      Inactive

      Hi KC,

      For problem 1, you must have selected Parcel Packing option as “weight based”. This is the reason it is only taking the weights and not the dimensions.

      For problem 2, only those service will be displayed for label printing which you have enabled in the settings page.

      Kindly double check these options and let us know if you face any issue.

    • June 29, 2017 at 6:21 pm #50239
      Anonymous
      Inactive

      Hi Aninto select weight only based or Dims only its a combination options.

      On the second issue I reviewed the services offered and found that I have selected ALL services. I to the same order as an extra.
      This forum wont let me post images so please review the ticket I sent in for all pictures.

      Thanks

    • June 29, 2017 at 6:35 pm #50241
      Anonymous
      Inactive

      Hi KC,

      I was talking about this option :
      https://ibb.co/bEPGTQ

      For the second oneCan you please provide us admin details in the ticket so that our team can check it?

    • June 29, 2017 at 6:57 pm #50243
      Anonymous
      Inactive

      Problem one was solved with your Image.

      Problem 2 I will send you Admin for you to login and review.

      Thanks

    • June 29, 2017 at 7:02 pm #50244
      Anonymous
      Inactive

      I just send you access to Info email.

      Thanks

    • June 29, 2017 at 10:25 pm #50255
      Anonymous
      Inactive

      Please advise what you have found on issue 2.

    • June 30, 2017 at 4:27 pm #50299
      Anonymous
      Inactive

      Hi KC,

      We have replied to you via ticket. Can you please check and provide us the login info so that we can check and reply?

    • June 30, 2017 at 5:21 pm #50302
      Anonymous
      Inactive

      I sent you A reply on the ticket and to Info email.

      Please advise

    • June 30, 2017 at 6:08 pm #50338
      Anonymous
      Inactive

      Hi KC,

      We are checking the problem.
      Our team will come back to you on this.

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