Fatal Error with Tax Options Table (Variable Products)

This topic has 13 replies, 2 voices, and was last updated 6 years, 9 months ago by Anonymous.

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- May 17, 2017 at 2:51 pm #46449
  
  Anonymous
  Inactive
  
  When a Tax Option is set regarding Cart & Checkout, this produces a Fatal Error on variable products.
  (but not on simple products).
  
  Tax settings
  https://cutecase.fr/cloud/index.php/s/M4CUKcYS8TIZgyz
  
  Fatal Error on variable products
  https://cutecase.fr/cloud/index.php/s/W2ZxMMihbxxosDP
- May 17, 2017 at 6:25 pm #46492
  
  Anonymous
  Inactive
  
  Hello Philippe,
  
  We fixed this issue in our new version of the plugin (v.1.6.8)
  Please deactivate and delete the old version before activating the new version.
  
  Hope this helps. If you have any queries, Please raise a request HERE
  
  Regards,
  Veeresh
  Team XA
- May 17, 2017 at 11:11 pm #46516
  
  Anonymous
  Inactive
  
  I already have the latest version (v1.6.8).
  For confirmation, however, I uninstalled it, re-downloaded it and reinstalled it. Nothing has changed, the problem is still there.
  So, no, this version does not solve this problem.
- May 18, 2017 at 4:54 pm #46596
  
  Anonymous
  Inactive
  
  Thank for the last version (1.6.9): there is no more “Fatal Error”…
  … but now, an other problem is back: prices are show in duplicate.
  (And simple products are considered as on Sale (with an label “Promo” in my screen capture)
  
  Variable Product :
  https://cutecase.fr/cloud/index.php/s/MHLlM7T80I8UOdi
  
  Simple Product :
  https://cutecase.fr/cloud/index.php/s/Nr9nzVKgaByCq32
- May 18, 2017 at 7:34 pm #46614
  
  Anonymous
  Inactive
  
  Hello Philippe,
  
  We glad that you resolved your previous issue,
  However we request you to provide your site admin login credentials by raising a request HERE
  
  That help us to analyze the issue.
  Hope this helps.
  
  Regards,
  Veeresh
- May 18, 2017 at 7:43 pm #46615
  
  Anonymous
  Inactive
  
  Hi Veeresh,
  
  Humm… But I have already given you an Admin access to my blog … and you have already logged in !
- May 18, 2017 at 8:04 pm #46619
  
  Anonymous
  Inactive
  
  So, finally, it seems that this problem is solved.
  It must have been a session cache or cookie problem or something else.
  I have noticed this by trying from another computer and the prices are displayed correctly.
  Back on my computer, and after draining the caches, deleted the cookies and logged in, I confirm, no problem with displaying prices.
  
  Sorry for inconvenience.
- May 18, 2017 at 8:13 pm #46622
  
  Anonymous
  Inactive
  
  Hi Philippe,
  
  Glad that you have sorted it out. You can leave us a review if you are happy with the plugin/support.
- May 18, 2017 at 9:03 pm #46624
  
  Anonymous
  Inactive
  
  Argh ! Veeresh,
  
  No, I’am very sorry, but ignor my previous post, I made a mistake.
  It is because I to find what is the source of the error :-/
  
  So, even with the v1.6.9, when I set an Cart and Checkout Tax Type for an user role, the prices are duplicated for these users and, for simple products, they are considered as On Sales (discounted) with an label.
  (For variable products, there is no discount label, just prices duplicated)
  
  Could you solved this, please?
- May 19, 2017 at 8:18 pm #46707
  
  Anonymous
  Inactive
  
  Hi Philippe,
  
  We will look into the issue you have complaints.
  Please raise a request HERE for further queries.
  
  We will get back to you after analyzing it soon.
  
  Thank you,
  Veeresh
- May 31, 2017 at 4:55 pm #47685
  
  Anonymous
  Inactive
  
  Hello Xadapter,
  
  Do you have some news about this problem :
  
  So, even with the v1.6.9, when I set an Cart and Checkout Tax Type for an user role, the prices are duplicated for these users and, for simple products, they are considered as On Sales (discounted) with an label.
  (For variable products, there is no discount label, just prices duplicated)
  
  I need a quick reply because I only have a few days left before I can get a refund for this product …
  
  Thank you,
  Philippe
- May 31, 2017 at 7:08 pm #47708
  
  Anonymous
  Inactive
  
  Hello Philippe,
  
  This seems strange!
  Our prices by user role version 1.6.9 is working fine on our test site and demo site.
  We suspect that you are using another third party plugin to modify prices. Please try deactivating all other plugins other than Woocommerce and our prices by user role once. If still issue persist,
  
  Please raise a request HERE and share your site admin credentials to analyze the issue better. We will help you in resolving your issue.
  
  Regards,
  Veeresh
- May 31, 2017 at 9:30 pm #47715
  
  Anonymous
  Inactive
  
  Hello Veeresh,
  
  I would like to believe that I have made some bad adjustments.
  But I gave you access to the administration of my site and you did not tell me after you logged in.
  
  As I said earlier, I have done many tests, including disabling all other plugins but the problem is the same.
  I even wanted to test on a site all “new”, with another theme, but I can activate the plugin (exceed license number).
- June 1, 2017 at 5:08 pm #47802
  
  Anonymous
  Inactive
  
  Hello Philippe,
  
  We regret the inconvenience caused.
  It is easy to link the conversations of the issue.
  Please raise a request HERE and share your admin credentials to your site.
  (We also requested this in our previous post)
  
  We will definitely fix your issue quickly.
  
  Regards,
  Veeresh
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