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I have a multi site environment running with two woocommerce sites, that are making use of the same products. Unfortunately I am not able to access the import/export tab for products. When I open
/wp-admin/admin.php?page=wf_woocommerce_csv_im_ex, I receive the wordpress system notification, that I don’t have the rights to visit this page, even if I am the super admin. Same with the settings tab.Only the product ratings tab is working (
/wp-admin/admin.php?page=wf_pr_rev_csv_im_ex).I am using the latest versions of WooCommerce and WordPress.
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Hello Niklas,
Please let us know which version of our Product Import Export plugin you are using.
Our latest version of this plugin is 3.2.1 updated on 11/04/2017
if you have not yet updated the plugin, please do an update and check it.Please Raise a request HERE if you have any queries.
Thank You,
Veeresh
Team XA -
Hi Veeresh,
thank you very much for your response. I already have the latest version installed, deactivated and activated the plugin; but with no luck.
The plugin is working fine in the single site environment, but in the multi site env the product import/export tab and the settings tab cannot be opened.Unfortunately the plugin is kind of worthless for me, if it does not work with the multi site environment :(.
Do you have any other suggestions, or should I raise a request?Thanks and best regards,
Niklas -
Hello Niklas,
Our Product import export plugin also support Multisite and works fine.
Ideally, following steps should resolve the issue,
– Install WooCommerce & Our product import export plugin in the Network level (DONT Activate)
– Activate WooCommerce & Our Product Import export plugin at the Individual site level.
Let us know if the issue persists.Please raise a request HERE We will help you.
Thank You,
Veeresh
Team XA
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