Hello,

We have the basic plugin and our about to update to the premium. We have a few questions related specifically to the functionality of the plugin and a couple that may be related to FedEx shipping services in general.

Our business is a rental service where we will ship out a product to our customers. Once their rental period is expired, they will return the product to us.

1)Is it possible to print a return label to send it in the box with our package so that the customer can simply post on the box, and bring it to their nearest FedEx to return, free of cost to them?

2)We would like for our business model to be that we pay the return shipping cost, but the customer is paying the initial shipping. (providing live rates so they pay what we pay.) Is this possible? When they return the item can it somehow be noted on the label just to charge our fedex account? Is that how it defaults automatically?

3)We would like the ability to know the second the item is scanned/dropped off at the customers door and when it is scanned back in to return. Will we automatically get those emails? Is this something we have to setup manually?

4)Finally, is there a way to show the customer a preview of the arrival date of their package depending on what type of shipping they choose. Basically, our website allows for a customer to choose a rental booking period, but how can we ensure that the package will make it to them on the first day of their rental period? (assuming no outside forces are effecting shipment times like weather or lost packages etc.) Essentially, we are looking for a way to say “you must order the package by this day, to start your rental period on this day”