• This topic has 6 replies, 3 voices, and was last updated 7 years ago by Anonymous.
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    • March 25, 2017 at 11:42 am #41686
      Anonymous
      Inactive

      Hi we are getting the following error message, the rates are available on ups calculator though.. the origin and destination are correct in the request but no response… just getting this:

      RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext>Rating and Service</CustomerContext>

    • March 25, 2017 at 11:43 am #41700
      XAdapterXAdapter
      Keymaster

      Hi Sam,

      Have you enabled debug in plugin settings. also please provide the site details, so we can have a look.

    • March 25, 2017 at 1:53 pm #41703
      Anonymous
      Inactive

      hi
      thanks –

      the request:

      <?xml version=”1.0″ ?>
      <AccessRequest xml:lang=’en-US’>
      <AccessLicenseNumber>0D248F92758350E8</AccessLicenseNumber>
      <UserId>jameslowther</UserId>
      <Password>Lacquer1979</Password>
      </AccessRequest>
      <?xml version=”1.0″ ?>
      <RatingServiceSelectionRequest>
      <Request>
      <TransactionReference>
      <CustomerContext>
      <XpciVersion>1.0</XpciVersion>
      </TransactionReference>
      <RequestAction>Rate</RequestAction>
      <RequestOption>Rate</RequestOption>
      </Request>
      <PickupType>
      01
      <Description>Daily Pickup</Description>
      </PickupType>
      <CustomerClassification>
      99
      </CustomerClassification>
      <Shipment>
      <Description>WooCommerce Rate Request</Description>
      <Shipper>
      <ShipperNumber>50A4F0</ShipperNumber>
      <Address>
      <AddressLine></AddressLine>
      <City>New York</City>
      <PostalCode>11980</PostalCode>
      <CountryCode>US</CountryCode>
      </Address>
      </Shipper>
      <ShipTo>
      <Address>
      <StateProvinceCode></StateProvinceCode>
      <PostalCode>10 030</PostalCode>
      <CountryCode>GB</CountryCode>
      </Address>
      </ShipTo>
      <ShipFrom>
      <Address>
      <AddressLine></AddressLine>
      <City>New York</City>
      <PostalCode>11980</PostalCode>
      <CountryCode>US</CountryCode>
      </Address>
      </ShipFrom>
      <Service>
      03
      </Service>
      <Package>
      <PackagingType>
      02
      <Description>Package/customer supplied</Description>
      </PackagingType>
      <Description>Rate</Description>
      <Dimensions>
      <UnitOfMeasurement>
      IN
      </UnitOfMeasurement>
      <Length>10.00</Length>
      <Width>10.00</Width>
      <Height>10.00</Height>
      </Dimensions>
      <PackageWeight>
      <UnitOfMeasurement>
      LBS
      </UnitOfMeasurement>
      <Weight>40</Weight>
      </PackageWeight>
      </Package>
      </Shipment>
      </RatingServiceSelectionRequest>

      the response:
      <?xml version=”1.0″?>
      <RatingServiceSelectionResponse><Response><TransactionReference><CustomerContext><XpciVersion>1.0</XpciVersion></TransactionReference><ResponseStatusCode>0</ResponseStatusCode><ResponseStatusDescription>Failure</ResponseStatusDescription><Error><ErrorSeverity>Hard</ErrorSeverity><ErrorCode>111210</ErrorCode><ErrorDescription>The requested service is unavailable between the selected locations.</ErrorDescription></Error></Response></RatingServiceSelectionResponse>

      it seems that i think its a problem with connecting with the UPS account maybe?

    • March 27, 2017 at 12:26 pm #41768
      Anonymous
      Inactive

      Hi Sam,

      The error states that “The requested service is unavailable between the selected locations”.
      A correct way of identifying the service for a particular location is tor.

      Once you check it, you will be sure that this is coming because there are no services available for that location.

      Hope that helps!
      Let us know if you have any query.

    • March 27, 2017 at 2:14 pm #41774
      Anonymous
      Inactive

      Hiya,
      I have already checked it in the ups calculator – it is working and it is
      working on our old magentoo…

      have you got any test ups account details i can try? as i think its a problem with connecting to the account as not getting any response?

    • March 27, 2017 at 3:06 pm #41779
      Anonymous
      Inactive

      also if i enter an incorrect password in the ups settings i still get the same message 🙂 which makes me think its a problem connecting to the account, but i’m sure im entering the correct info?

    • March 27, 2017 at 4:40 pm #41788
      Anonymous
      Inactive

      Hi Sam5,

      You can use our test account details from the demo site.

      let us know your observations after using the test account.

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