Enable Free Shipping

This topic has 12 replies, 2 voices, and was last updated 7 years ago by Anonymous.

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- March 20, 2017 at 8:14 pm #41382
  
  Anonymous
  Inactive
  
  Hi. I currently offer free shipping for an item in my store. How can I enable the DHL plugin to do such a thing for a single item out of multiple items in my WooCommerce store? Thanks.
- March 21, 2017 at 11:56 am #41415
  
  Anonymous
  Inactive
  
  Hi Matthew,
  
  So to show DHL rates for a particular product?
  In that our team may have code snippets that can help you.
  
  You can approach our support team for this.
- March 23, 2017 at 12:29 am #41568
  
  Anonymous
  Inactive
  
  Hi Anindo,
  
  No, I have an item which I sell that includes free shipping. How to provide a tracking number until I submit the Airway Bill?
  
  Thanks.
- March 23, 2017 at 1:13 pm #41586
  
  Anonymous
  Inactive
  
  Hi Matthew,
  
  Just to make our understanding the same,
  
  – you want to generate a label with tracking for that item. Am i correct?
  If that is the case, then you can generate a label by selecting a service for that order and still show “Free shipping” tomer.
  
  You just need to disable the option “Realtime Rates” in plugin settings page.
- March 23, 2017 at 11:09 pm #41623
  
  Anonymous
  Inactive
  
  The only option I see is “Request Type” [Account Rates] or [List Rates]”.
  There is also “Offer Rates” [Off the customer the cheapest rate only, anonymously].
  
  Which ones do I set or which one would I use?
- March 23, 2017 at 11:24 pm #41626
  
  Anonymous
  Inactive
  
  Hi Matthew,
  
  Selecting “Account Rates” will show the negotiated rates of the shopowner.
  Selecting “List Rates” will show the normal rates.
  
  In Offer rates – “Off the customer all returned rates” “displays all the rates of the selected services in the plugin settings page.
  “Offer the customer the cheapest rate only, anonymously” displays the cheapest rate among all the returned rates.
  
  So depending upon your requirement, you can select the options.
  Let us know if you have any query.
- March 24, 2017 at 2:28 am #41634
  
  Anonymous
  Inactive
  
  Right, but you specifically referred to assist with my Free Shipping issue?
- March 24, 2017 at 11:37 am #41648
  
  Anonymous
  Inactive
  
  Hi Matthew,
  
  Are you using the DHL Express tab or the DHL Paket tag?
  In DHL Express tab, you have the “Realtime Rates” option.
  In DHL Paket tab, there is no option for this.
  
  But, you can just configure a free shipping option in WooCommerce which will be displayed in the cart page and then you can generate label in the order page by selecting a service.
  
  Please let me know if you didn’t get what i said.
- March 25, 2017 at 1:39 am #41690
  
  Anonymous
  Inactive
  
  Ah, okay. I understand now. I’ve made my item have free shipping by default.
  
  I don’t use Express. I use a Business DHL account and generate via the “GM Packet Plus Standard (PPS)”.
  Does your plugin support this? I’ve noticed the “Paket” option, but I don’t know if it’s different because it’s spelt incorrectly (missing a ‘c’).
- March 27, 2017 at 1:41 pm #41771
  
  Anonymous
  Inactive
  
  Hi Matthew,
  
  Unfortunately, our plugin does not have support for “GM Packet Plus Standard (PPS)” at this moment.
  
  DHL Paket is a different company that offers shipping services from Germany.
  So this is different from what you are saying.
- March 27, 2017 at 2:21 pm #41775
  
  Anonymous
  Inactive
  
  Oh, I’m going to need a full refund of the plugin then. I have no use for it in that case. Thanks.
- March 27, 2017 at 4:54 pm #41789
  
  Anonymous
  Inactive
  
  Hi Matthew,
  
  We regret the inconvenience caused to you.
  
  For refund, kindly raise a ticket to our support forum.
  They will help you with this.
- March 27, 2017 at 5:04 pm #41791
  
  Anonymous
  Inactive
  
  Will do. Appreciated (:
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