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I went through my first shipment today and encountered several issues:
1. You can’t see the actual shipment cost. This is a problem IMO, unless it’s possible and I just couldn’t see how. I feel it’s important to see the actual cost before generating the label to make sure the estimate provided to the customer (and what they paid) is correct.
2. The estimate and actual cost differ significantly. This is a huge problem. I had to go on ups.com to see the actual cost and I noticed it’s more than the real time estimate collected from the customer. It’s possible that the residential surcharge was not included, not sure. I’m losing money here.
3. Printing label. The way it works is just strange to me. Would’ve expected to push a button and get it printed. Why download?
It could be that I just do have concerns on its usability. I would love to hear if anyone is seriously using this plugin for a moderate to heavy work load.
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I to a purchase.
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I to see these questions answered.
The plugin should include the actual cost and you should be able to see the actual cost before the label is generated and charged.
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Hi Mammad,
We sincerely apologize for the late reply.
Kindly find the answers to your questions.1. We have kept the test mode in the plugin for testing the rates , packaging and all other details of the shipments. Usually after testing, when the shop owner ks convinced, only then he proceeds to the live mode. By that time , he is confident of the selection of boxes and as a result he more or less knows the prices of the shipments. This is how our plugin interprets the shipment workflow.
However, we completely understand your point that it may be difficult in some cases to some alternatives and will come out with something in future.
2. Regarding the difference in costs, we can assure you that this maybe happening because of some settings issue. Kindly enable the debug option and provide us the request and response details via a ticket. We will analyze the problem and immediately resolve it.
3. Regarding the label generation feature, apologies for the inconvenience . Most of our custo generate the labels in their own system and from there issue print instructions. This is the reason we have not tinkered with it.
Hi rt_bower,
We sincerely apologize for the delay in response.
Regarding your point about “Label Printing” being renamed as “Label Generation”, we have noted this. We would have an internal discussion and decide about this in the coming sprints. Thank you for the feedback.Currently , UPS labels cannot be scheduled for batch printing using the plugin. You can however, manually generate labels in bulk with the plugin. Regarding the difference in costs, we can assure you that this maybe happening because of some settings issue. Kindly enable the debug option and provide us the request and response details via a ticket. We will analyze the problem and immediately resolve it.
Hi Nancy,
As an evolving enterprise, we are always looking for opportunities to address this issue. We sincerely thank you for the feedback.
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