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Hi, I currently have the basic version installed and tested out a 1kg product with dimensions and found the returned rates to be significantly higher than what was returned on the DHL customer site. Is there any common errors that I should check as to why there may be such a big discrepancy?
Thank you for your help. I do plan to purchase the pro version once I can confirm it works. -
Hi,
Kindly confirm us whether how many products are there in that order.
Also provide us the following details by raising a ticket at support@xadapter.com so that we can provide a solution for the issue.
-Screenshot of the plugin settings page
– Enable debug option in plugin settings page and then place an order from the cart page. You will see a request and response info. Copy this in a text file and send it to us.Also the basic version has the feature of packing items individually.
So if there are 3 items in the cart, then the shipping will be calculated for 3 items individually.
That’s why the rates are showing high in the basic versionThe premium version has a host of packing options available like Pack items individually, box packing and weight based packing.
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